Delivery, Returns & Payment


DELIVERY

How much is delivery?

UK (incl Channel Islands) standard delivery is free! Delivery is the same price no matter how many items within the same order.

FREE    (Standard) UK (incl Channel Islands) 2- 4 working days after dispatch*

£4.95    (Priority) UK (incl Channel Islands) 1 - 2 working days after dispatch*

£9.95    (Urgent) UK (incl Channel Islands) guaranteed by 1pm next working day for orders received by 11am  (may be possible for a little later too!)

FREE     Europe 3 - 5 working days after dispatch* on orders £80 or more

£9.95      Europe 3 - 5 working days after dispatch* on orders below £80

FREE   Middle East 4 - 10 working days after dispatch* on orders £80 or more (by courier to physical address. Please contact us if you only have a PO Box address)

£15       Middle East 4 - 10 working days after dispatch* on orders below £80 (by courier to physical address. Please contact us if you only have a PO Box address)

FREE     Rest of world 5 - 10 working days after dispatch* on orders £80 or more

£9.95      Rest of world 5 - 10 working days after dispatch* on orders below £80

£19    Courier Service for Rest of world & Europe (except Middle East) available on any order value. 2-5 working days after dispatch depending on destination.

*Orders are usually dispatched within one working day. Delivery excludes any applicable customs, taxes or duty outside the UK. Please note we are currently unable to ship the Milkscarf to the US.

* Middle East includes United Arab Emirates, Qatar, Saudi Arabia, Bahrain, Kuwait and Oman

Do you ship overseas?

Yes, we ship worldwide (except the Milkscarf to the US). Please note that any applicable customs, duty, taxes or other charges are NOT included. Worldwide delivery is free over £80.

Please contact us on info@mamamoosh.co.uk for queries on shipping. For shipping overseas you have the option of standard delivery (via Royal Mail) or a fixed price of £19 for Courier service.

Please note that for all orders outside of the EU we will contact you by email to double check the address before dispatch to prevent the parcel getting returned to us and enabling you to receive your order as quickly as possible. 

Who will deliver my parcel?

We use Royal Mail and a signature will be required on delivery. 

There is also the option to use a Courier service for parcels delivered outside the UK for a fixed price of £19. The delivery times vary depending on the destination country but are usually within 2-5 working days of dispatch*.

Do you do gift boxes and gift messages?

Yes! The gift box option can be added for £4.95. Your order will be presented in a luxurious, black, lidded MamaMoosh branded giftbox. An optional (free) gift message can also be added when you select the gift box option when you go to your basket / cart just before the checkout stage. 

Please note that a gift message is free of charge and can be added without selecting the gift wrap option. The message will be simply printed on a piece of white paper and placed inside an envelope.

I have a special request. Can you help?

MamaMoosh aims to provide a personal service and we are committed to the highest levels of customer care. If there's anything we can do please ask and we will certainly do our best to help. The best way to contact us is on info@mamamoosh.co.uk .


RETURNS

Do you accept returns? 

We offer easy FREE RETURNS. Unfortunately we can only offer free returns from addresses within the UK mainland. 

We will provide a refund or exchange for any goods returned unused with the original packaging within 28 days of receipt. Log onto the Returns Manager using the email address you used to make the order and your order number to create a return request and track the progress of your return. Within 24 hours we will email to you a free returns label for you to print out and attach to your parcel. The parcel can then be dropped off at any local shop in the Collect+ network at a time convenient to you. Click here to find a store local to you.

The Returns Manager will provide the address to return your order to. Please do not return the item to any other address as we will not be able to accept it.

Please contact us on info@mamamoosh.co.uk with any queries on returns. 

Orders from overseas may be returned but we are unable to offer free postage. Please note that we are unable to accept any charges for taxes or customs from items sent from overseas.


PAYMENT

What debit or credit cards can I use? 

We accept payment from all major credit or debit cards and our payment processors are Stripe and Paypal. If paying via Paypal you can use either your Paypal balance or any credit or debit card.  If you would just rather pay by phone please email us on info@mamamoosh.co.uk and we will call you back.