Delivery, Returns & Payment


DELIVERY 

How much is delivery?

UK (incl Channel Islands) standard delivery is free for orders £50 or over. 

** PLEASE NOTE THAT FROM 17th to 31st JULY WE ARE ONLY ABLE TO DISPATCH MILKSCARF ORDERS AND ONLY TO THE UK. USUAL SERVICE WILL RESUME FOR NIGHTWEAR & SWIMWEAR ETC AND TO ALL ORDERS TO THE MIDDLE EAST FROM 1st AUGUST 2023. DURING THIS PERIOD WE MAY TAKE A COUPLE OF DAYS TO RESPOND TO ANY QUERIES. THANK YOU FOR YOUR PATIENCE.**

FREE (order £50 or over)   (Standard) UK (incl Channel Islands) 2- 4 working days after dispatch*. 

£3.95 (order under £50) (Standard) UK (incl Channel Islands) 2- 4 working days after dispatch*.

£4.95    (Priority) UK (incl Channel Islands) 1 - 2 working days after dispatch*

£9.95    (Urgent) UK (incl Channel Islands) guaranteed by 1pm next working day for orders received by 11am  (may be possible for a little later too!)

MIDDLE EAST - £25 (5-10 working days after dispatch**)

*UK Orders are usually dispatched within one working day. Delivery excludes any applicable customs, taxes or duty outside the UK.

**Delivery to Middle East - dispatch is up to 5 working days.

Please note we dispatch only Monday - Friday.

Do you ship overseas?

We offer delivery to Kuwait, UAE, Qatar, Saudi Arabia, Oman, Bahrain for a flat rate of £25. Your order will be sent by DPD / Aramex. Please note dispatch may take up to 5 working days and delivery will be a further 5-10 working days after this (so up to around 15 working days in total from placing of order)..

Please contact us on info@mamamoosh.co.uk for queries on shipping. 

Do you do gift boxes and gift messages?

Yes! The gift box option can be added for £4.95. Your order will be presented in a luxurious, black, lidded MamaMoosh branded giftbox. An optional (free) gift message can also be added when you select the gift box option when you go to your basket / cart just before the checkout stage. 

Please note that a gift message is free of charge and can be added without selecting the gift wrap option. The message will be simply printed on a piece of white paper and placed inside an envelope.

I have a special request. Can you help?

MamaMoosh aims to provide a personal service and we are committed to the highest levels of customer care. If there's anything we can do please ask and we will certainly do our best to help. The best way to contact us is on info@mamamoosh.co.uk .


RETURNS

Do you accept returns? 

We will provide a refund for any goods returned unused with the original packaging within 28 days of receipt. Email us on info@mamamoosh.co.uk and we will provide you with the correct address to send your return to.  Please do not return the item to any other address as we will not be able to accept it.

Please contact us on info@mamamoosh.co.uk with any queries on returns. 

Please note that if your original order was over £50 and qualified for free delivery, and your returned items bring the value of your order to less than £50, standard delivery (£3.95) will be deducted from your refund. This does not apply if the whole order is returned.

EXTENDED CHRISTMAS RETURNS

 ** Orders placed after 25th November 2022 can be returned until 10th January 2023**


PAYMENT

What debit or credit cards can I use? 

We accept payment from all major credit or debit cards and our payment processors are Stripe and Paypal. If paying via Paypal you can use either your Paypal balance or any credit or debit card.  If you would just rather pay by phone please email us on info@mamamoosh.co.uk and we will call you back.