Delivery, Returns & Payment


DELIVERY

How much is delivery?

UK (incl Channel Islands) standard delivery is free for orders £50 or over. 

FREE (order £50 or over)   (Standard) UK (incl Channel Islands) 2- 4 working days after dispatch*. 

£3.95 (order under £50) (Standard) UK (incl Channel Islands) 2- 4 working days after dispatch*.

£4.95    (Priority) UK (incl Channel Islands) 1 - 2 working days after dispatch*

£9.95    (Urgent) UK (incl Channel Islands) guaranteed by 1pm next working day for orders received by 11am  (may be possible for a little later too!)

£25     Europe 5 - 12 working days after dispatch*  Please note we currently are only able to delivery to certain countries in Europe - Ireland, Germany, France, Belgium, Spain & Italy, Netherlands and Scandinavian countries.

*Orders are usually dispatched within one working day. Delivery excludes any applicable customs, taxes or duty outside the UK.

Please note we dispatch only Monday - Friday.

Do you ship overseas?

Yes, we ship to the European countries mentioned above.  (Please note that any applicable customs, duty, taxes or other charges are NOT included. Please contact us if you need delivery to a location outside Europe.

Please contact us on info@mamamoosh.co.uk for queries on shipping. 

Please note that for all orders outside of the EU we will contact you by email to double check the address before dispatch to prevent the parcel getting returned to us and enabling you to receive your order as quickly as possible. 

Do you do gift boxes and gift messages?

Yes! The gift box option can be added for £4.95. Your order will be presented in a luxurious, black, lidded MamaMoosh branded giftbox. An optional (free) gift message can also be added when you select the gift box option when you go to your basket / cart just before the checkout stage. 

Please note that a gift message is free of charge and can be added without selecting the gift wrap option. The message will be simply printed on a piece of white paper and placed inside an envelope.

I have a special request. Can you help?

MamaMoosh aims to provide a personal service and we are committed to the highest levels of customer care. If there's anything we can do please ask and we will certainly do our best to help. The best way to contact us is on info@mamamoosh.co.uk .


RETURNS

Do you accept returns? 

We will provide a refund for any goods returned unused with the original packaging within 28 days of receipt. Email us on info@mamamoosh.co.uk and we will provide you with the correct address to send your return to.  Please do not return the item to any other address as we will not be able to accept it.

Please contact us on info@mamamoosh.co.uk with any queries on returns. 

 


PAYMENT

What debit or credit cards can I use? 

We accept payment from all major credit or debit cards and our payment processors are Stripe and Paypal. If paying via Paypal you can use either your Paypal balance or any credit or debit card.  If you would just rather pay by phone please email us on info@mamamoosh.co.uk and we will call you back.